FAQs

How do I go about getting a refund after I have placed an order?

No Refunds on ANY items

Please note that there are absolutely no refunds on any items, as all products are customized and made to order. We offer you the opportunity to review and confirm your order before we proceed, and you can make any necessary changes during that time. Once your order is confirmed and created, we are unable to offer refunds.

We appreciate your understanding and are committed to delivering a product that you will love!

How long will my order take?

Order Processing Time

After placing your order, please allow 3-5 business days for me to complete it. Please note that weekends do not count toward the processing time.

If you need your order sooner than the standard 3-5 days, an additional charge of $20 will apply for expedited processing.

Thank you for your understanding and for choosing us to create something special just for you!

How much does it cost to get an item delivered?

Delivery Information

Delivery fees vary depending on your location:

  • Montgomery: $5 delivery fee

  • Outside of Montgomery: $15 delivery fee

For pickup orders, the location will be provided on the day of pickup.

Thank you for your order, and we look forward to delivering your custom items!

What is the proper way to wash my shirt and/or tumbler?

When washing the shirts, it is essential to use cold water to preserve the fabric and prevent any shrinkage or fading. Please ensure that each shirt is flipped inside out before washing, as this will help protect the printed designs and maintain their quality. Avoid using fabric softener, as it can adversely affect the material's texture and performance. For drying, we recommend air drying the shirts to avoid any potential damage from high heat, which may alter their shape or fit. If you purchase a tumbler, you may clean it using the same method you would for regular dishware, ensuring it remains in excellent condition. Following these instructions will help ensure the longevity and appearance of your items.

What payment methods can I use?

All sales must be finalized through the Square payment platform to ensure secure and efficient transactions. The business does not accept cash, Cash App, or Apple Pay as valid payment methods. Clients are encouraged to have their Square accounts ready to facilitate prompt payment processing. This policy is in place to maintain a streamlined and organized financial operation.

When will I receive the Contract agreement?

Order Confirmation & Payment Process

Once you have confirmed your item via email, you will be required to sign a contract agreement. After the contract is signed, a payment link will be sent to you.

Please note that payments must be made within 24 hours of receiving the payment link. The 3-5 day processing period will only begin once your payment is received.

Thank you for your cooperation, and we look forward to creating your custom item!